Returns + Exchanges

Returns and Exchanges Policy
At Sitaraledlights, we strive to ensure you’re completely satisfied with your purchase. Below are the details on how to initiate a return or exchange:

Returns
– Eligibility: Returns are accepted within [timeframe, e.g., 30 days] of delivery.
– Condition: Items must be in their original condition with all tags and packaging intact.
– Process:
1. Contact our customer service team via [email/phone number] with your order number and reason for return.
2. We’ll provide a return shipping label (if applicable).
3. Once we receive the returned item, we’ll process your refund within [timeframe, e.g., 5-7 business days].

Exchanges
– Eligibility: Exchanges are accepted within [timeframe, e.g., 30 days] of delivery.
– Process:
1. Contact our customer service team via [email/phone number] with your order number and the item you’d like to exchange for.
2. We’ll guide you through the exchange process and provide any necessary shipping labels.
3. Once we receive the returned item, we’ll ship out the new item.

Refund Process
– Refund Method: Refunds will be issued to the original payment method.
– Refund Timeline: Refunds are processed within [timeframe, e.g., 5-7 business days] after receiving the returned item.

Non-Returnable Items
– Custom or personalized items: These items are non-returnable and non-exchangeable.
– Sale or discounted items: These items may have specific return policies; please contact us for details.